Critical error when logging in – MedAdvisor

Applies to : MedAdvisor App

If a customer sees a critical error when logging in to the MedAdvisor App it could mean that the app did not download correctly on to their phone.

Please uninstall the app and restart the phone before reinstalling it.

Use these guides to correctly uninstall the app:

iPhone: https://medadvisor.zendesk.com/hc/en-us/articles/360034442134-How-To-Re-install-the-MedAdvisor-App-on-iPhone-

Android: https://medadvisor.zendesk.com/hc/en-us/articles/360034872014-How-To-Uninstall-The-MedAdvisor-App-Android

If you have any further questions, please contact us on Support

We're always happy to help. Our support team is available Monday to Friday, 9AM–5PM (AEST).