MedAdvisor App
How to use the MedAdvisor App for patients and pharmacies. Including customer sign up, E-Scripts, Delivery and Pay in advance
Active Script List (ASL)
- How to provide an ASL activation code to your patients from dispense
- How to create a MedAdvisor app account and sync your Active Script List (ASL) prescriptions - NEW customers only
- How to connect the MedAdvisor app to active script list (ASL)
- How a patient can hide a prescription from their Active Script List (ASL) in the app
- App Settings - Activation and ASL
- ASL connection failed
Telehealth
Helping patients with the App
- MedAdvisor App - Create account with Google and Apple
- Microsoft SSO (Single Sign On) no longer available - How to login to the app
- How to add a custom product to the app
- MedAdvisor App V7 - Order Status - Problem with order
- MedAdvisor App V7 - Order Status & History
- MedAdvisor App V7 - Home screen updates
Promoting the app
Delivery and Pay in Advance
Processing orders
- Guest App Ordering - Paper Prescriptions
- Add a custom item to an order
- Printing a list of orders from the PlusOne Inbox
- How to process orders in the PlusOne Inbox
- How to reply to a customer who has placed an order
- How to remove items from the PlusOne Inbox
Manage customers
- How to delete a customer from MedAdvisor
- How to update customer details in MedAdvisor
- Why would a customer not be receiving reminders?
- Will information from non-MedAdvisor pharmacies be displayed on the customer's MedAdvisor app?
- How does MedAdvisor calculate days supply?
- Customer is seeing incorrect medication
Setting up your pharmacy
E-prescribing
- How to add an e- script token in PlusOne Manage Customers
- How to set up your Z Dispense Access Key in PlusOne for e-scripts
- How to scan an e-script token
- How to Print an e-script token
- How to send an e-script to dispense / MedView flow via PlusOne
- Viewing eScripts in Manage Customers
Log In
Sign-up Customers
- PlusOne Supporting Documents - Carer Mode
- Customer Verification Frequently Asked Questions
- Customer Verification - How to deny a new patient sign up in PlusOne
- Customer Verification - How to activate a new patient sign up in PlusOne
- How to generate an Activation Code
- Sign Up Customers training materials