The MedAdvisor app supports biometric login, allowing patients to unlock the app with their face or thumb print if these features are available on their device. App users can also set a PIN to access the app.
At MedAdvisor, security is incredibly important to us. In recent months, we upgraded security of our App, in accordance with Australian Digital Health Agency requirements, whereby we introduced PIN & biometrics as additional authentication, which was required whenever Remember Me was turned on.
Some users provided feedback that they did not wish to use biometrics – and so we’ve listened and updated our App to accommodate.
Biometrics is now optional, and you can now use PIN alone as a method to get back into the App, if you had Remember Me toggled.
To set this up, app users can follow these steps:
- Login to the app
- Select Settings and Security
- Under the Device settings heading, select Manage PIN
- Enter a four-digit PIN number to access the app AND toggle Unlock with Face ID or Touch ID when available to on and select CONTINUE
This feature is only available on supported devices.