Applies to: pharmacies who have customers on a branded app (Powered by MedAdvisor) and are de-branding and need to move customers to the MedAdvisor app.
If a pharmacy has customers on the branded app, what is the best way to move the customers to the MedAdvisor app?
We recommend that the pharmacy uses the Communications feature in PlusOne to let their branded app (Powered by MedAdvisor) customers know the pharmacy will be de-branding and that the customers should download the MedAdvisor app to continue using all the great features in the app.
CLICK HERE for How to send a group App message through Communications
We recommend this is done approximately 6 weeks before the pharmacy is due to de-brand to give customers plenty of notice that the app will be changing.
Will customers be able to access the branded app (Powered by MedAdvisor) once the pharmacy has de-branded?
No, the login for the branded app (Powered by MedAdvisor) will no longer work, however the customer can access the MedAdvisor branded app with the same login details.
If a customer has the branded app, do they need to be signed up again to use the MedAdvisor app?
No, the customer does not need to be signed up again. The customer will need to download the MedAdvisor app and use the same login details as their branded app to log in to the MedAdvisor app.
If you have any further questions, please contact us on Support
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