Accounts & Settings
Medadvisor - Monthly round up email
Pharmacies subscribed to Medadvisor for Pharmacy may receive a monthly round up email from noreply@medadvisor.com.au, highlighting key insights about your pharmacy including: Revenue generated Unrealised revenue Professional services delivered App ...
User Management - Reset 2FA (Two factor authentication)
Medadvisor for Pharmacy allows admin users to reset two factor authentication for other Medadvisor for Pharmacy web users. Please follow these steps: Log in to the web version and select the icon in the top right-hand corner of Medadvisor for ...
User management - Accountant
Medadvisor for Pharmacy web allows you to add an accountant user role. Accountant users can view Subscription information for your pharmacy, including: Previous subscription payments and remittances Update payment information Update pay in advance ...
App settings - How to enable Snap-n-send for app patients
Medadvisor for Pharmacy software allows you to enable snap-n-send for your app patients. This will allow your patient to attach a photo of new scripts to order. Please note: This feature is enabled by default Select Settings in the top right corner ...
SMS Settings - Automatically sign up new medications for SMS reminders (for existing SMS patients)
Medadvisor for Pharmacy will automatically add new medications as SMS reminders for patients who are already signed up for SMS reminders. This feature is turned on by default but can be changed. Please note: If a medication is already on a patients ...
Subscriptions - Changes to MedAdvisor Remittances - 2025
Medadvisor for Pharmacy allows you to view remittance and other subscription and payment information. In April 2025 the remittance line-item labels have been updated. Old label New Label Inclusions GST implication MDV-R-00000000 SIP MDV-R-00000000 ...
How to create backups in MedAdvisor for Pharmacy software
Medadvisor for Pharmacy stores some important information in a database file on your pharmacy's MAIN computer. This includes data such as SMS patients, contacts and Doctors script request information. Medadvisor for Pharmacy has a helpful feature ...
How to access accounts and subscription information (including for disbursements)
To access billing history including invoices, payment history and remittances please follow these steps: In Medadvisor for Pharmacy, select Settings Select Subscriptions A pop-up will appear with your subscription status, billing history and more. ...
How to edit SMS reminder messages
To to edit the sms messages/templates sent to patients, please follow these steps: In the top right-hand corner of MedAdvisor for Pharmacy, select Settings Select SMS Options Scroll to the bottom, you will see Add/Edit message template. Select the ...
Settings - Calendar Settings - SMS
To access your Calendar Settings to turn on/off SMS messages for booking confirmations and reminders, please follow these steps: Select Settings in the top right-hand corner of MedAdvisor for Pharmacy and select Calendar Settings Select the Booking ...
How to access your Account ID
In some circumstances, you will be required to provide your Account ID. To access your account ID, please follow these steps: Select Settings in the top right-hand corner of MedAdvisor for Pharmacy and select Account ID You will see your account ID
SMS options
To access your SMS options settings in MedAdvisor for Pharmacy, please follow these steps: Select Settings in the top right-hand corner of MedAdvisor for Pharmacy and select SMS options Under SMS options, you can select when your SMS reminders are ...
App Settings - Opening hours
To access and update your pharmacy opening hours that display in the app, please follow these steps: Select Settings in the top right-hand corner of MedAdvisor for Pharmacy and select App Settings Select the Opening hours tab Enter your opening hours ...
App Settings - Professional Services
The professional services section of the app, located in the Pharmacy tab has been replaced with visibility settings in the Bookings & Calendar (including Clinics) | Calendar Settings. To update the services visible to patients, please click the ...
App Settings - Tap-to-refill
To access your Tap-to-refill app settings in Medadvisor for Pharmacy, please follow these steps: Select Settings in the top right-hand corner of MedAdvisor for Pharmacy and select App Settings The Tap-to-refill tab allows you to update your ...
App Settings - Pharmacy details
To access your app settings and update your pharmacy details in Medadvisor for Pharmacy, please follow these steps: Select Settings in the top right-hand corner of MedAdvisor for Pharmacy and select App Settings The Pharmacy details tab allows you to ...
Notifications - Configuring pop-ups
To configure your pop-ups, you must access the installed version of MedAdvisor for Pharmacy and locate the MAIN version. Please note: You cannot update these settings in the Desktop version of the software. Your pharmacy will have one (1) x MAIN ...
How to access MedAdvisor for Pharmacy on a web browser
To access the web version of MedAdvisor for Pharmacy software please follow these steps: Navigate to https://pharmacy.medadvisor.com.au on your web browser Please note: We recommend to bookmark the login page for easy access in the future Select ...
Help - Subscriptions
Select the Settings in the top right-hand corner of Medadvisor for Pharmacy to launch Subscriptions In the Medadvisor Subscription portal, you can: View your subscription type View invoices View disbursement payment records Update Subscription ...
How to update delivery details including price and terms and conditions
To update your delivery details, please follow these steps: Select Settings and select Subscriptions Scroll down to Delivery – enable and select options Ensuring Delivery is enbabled, update price in Default delivery price (only one price can be ...
How to Enable Delivery at your pharmacy
You can enable delivery at your pharmacy in Medadvisor for Pharmacy. Please follow the below steps or watch the above video. Please note: Delivery requires Pay in Advance to be enabled first. Select Settings and choose Subscriptions This will launch ...
How To Update a Pharmacy's Remittance Details
For a pharmacy to receive payments for their Sponsored Programs, and Pay in Advance orders, they must provide a nominated bank account to transfer the remittance into. Follow the steps below to add remittance details to a pharmacy's account: In ...
What are the System Requirements for MedAdvisor for Pharmacy?
If you're unsure about any of the terms below, your IT team should be able to assist you in making sure MedAdvisor for Pharmacy can run on your system Please note that depending on what other software you run on your Terminals and how many patients ...