How to adjust a customer Medicare number

Applies to : MedAdvisor App

MedAdvisor uses Medicare numbers to identify who a customer is in the dispense system. If a customers Medicare number in MedAdvisor does not match exactly as in dispense, scripts will not be synced in some cases.

Solution

1. Search for the customer in Manage Customers
2. Click the customer details and select 'Update Medicare'
3. Type in the correct Medicare number and select 'Add'
4. This will update from the next dispense that is done for that customer. 

If you have any further questions, please contact us on Support

We're always happy to help. Our support team is available Monday to Friday, 9AM–5PM (AEST).