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How to update an app patient's email address

September 11, 2025 23:39
Updated

MedAdvisor for Pharmacy allows you to update a patient's email address in the app.

IMPORTANT: You must confirm the patient's identity before updating an email address. If you are unsure or the patient can not confirm their identity, please direct the patient to update the email address in the app settings.

Please follow these steps:

Select Patients in the menu

Patients Menu.png

Search for the patient or select from the recently dispensed list and under User Type, select App

User type App.png

Select the Details tab

App Details.png

Enter the patient's new email address

Update email app.png

Select Update

Patient update details.png

You will see a green bar showing that the patient email address has been updated.

App patient details updated.png