Applies to : MedAdvisor App
When a patient places a pay in advance order through the MedAdvisor App, the total amount deducted from the patient will be credited to MedAdvisor, with the amount to be disbursed to respective pharmacies.
To do this successfully, the pharmacy will need to provide their BSB and account details so that MedAdvisor can remit the pay in advance payments back to the pharmacy on a weekly basis.
Please Note: Payments are made three (3) times per week, every Monday, Wednesday and Friday. The payment period ends at 4pm (Australian Eastern Time) the day prior on Sunday, Tuesday and Thursday.
For example, MedAdvisor Pay in Advance payments will be made on the following schedule:
|
|
Pay In Advance orders before 4pm |
Pay In Advance orders after 4pm |
|
Monday |
Paid Wednesday |
Paid Wednesday |
|
Tuesday |
Paid Wednesday |
Paid Friday |
|
Wednesday |
Paid Friday |
Paid Friday |
|
Thursday |
Paid Friday |
Paid Monday |
|
Friday |
Paid Monday |
Paid Monday |
|
Saturday |
Paid Monday |
Paid Monday |
|
Sunday |
Paid Monday |
Paid Wednesday |
How do I know if Pay in Advance is available to my patients?
You can check whether your pharmacy offers this via the Subscription tab in PlusOne. If Pay in Advance is ticked ‘Allow MA app users to pay for orders in advance’, the feature is enabled for your pharmacy and it’s available to your patients.
If you want to turn off and disable the feature, make sure this is unticked or contact support.
How do I update my pharmacy bank details?
The bank account details of the pharmacy can be updated from PlusOne > Subscriptions menu.
If your pharmacy is part of a billing group, you will be able to update only the disbursement details in the Pay in Advance Remittance section.
How do I get daily notifications of transactions?
Every day, between 30 mins to 1 hour before your pharmacy closes, an email will be sent to your pharmacy with the list of all pay in advance transactions during the day.
If there are any transactions during the day after the email has been generated, those transactions are included in the next day's email. This is time zone supported e.g. For the stores in WA the email is sent 1hr - 30 mins before the store close time in WA.
If the pharmacy has transactions but doesn’t have disbursement details i.e. hasn’t updated their account details, the email will include the following note.
"Please contact MedAdvisor Accounts to provide bank account details for remittance."
What email address does the daily notification report get sent to?
The report is sent to the email address that’s stored in Subscription AND the email you have store in your pharmacy details. To add another email address e.g accounts, please email support@medadvisor.com.au
Does the pharmacy receive remittance advice?
Yes, a remittance advice is emailed to the pharmacy. The remittance report will be attached to the email.
Please note, the email is password protected as it contains Personal Health Information. The password to gain access to the report is your MedAdvisor Account ID. Please contact Customer Support on 1300 125 343 if you are unsure of your MedAdvisor Account ID.
Additionally, the remittance advice is also available in the Subscriptions tab in PlusOne.
The remittance report will have all the transactions listed in date order for which the pharmacy will be receiving the disbursement.
The total amount collected from the patient is entirely disbursed to the pharmacies account.
How can I check what email the remittance is being sent to?
You can check which email your remittance advice is being sent to in the Subscriptions tab from within PlusOne, the email address will be listed in your billing details.
If you are part of a billing group the remittance advice will be sent to the email address listed for your pharmacy under PlusOne > Settings > App Settings > Email Address.
What will my pharmacy be charged?
The processing fee of will be added to your monthly invoice/charges as a new line item or to your pharmacies billing group.
New Pay-In-Advance Fee Structure:
| Fixed Fee (excluding GST) |
| 89 cents per transaction |
This fee is charged for your pharmacy to participate in MedAdvisor’s “Pay in Advance” system and covers the services provided by MedAdvisor in administering this system (including providing the pharmacy with daily notifications of transactions, preparing remittance advices and providing associated support and reporting functions).
Please note: The Pay in Advance pricing structure has changed from 1st of February 2024. We have decided to transition from our previous fixed plus variable fee structure to a more simplified and predictable single flat fee.
How does the patient know their order is ready to collect?
The patient will be notified via a message advising them their order is ready to collect with an order summary and the total cost charged. The pharmacy will issue a receipt upon collection.
What happens if the patient wants to pay for their medication, but we don’t have stock of an item?
If you need to order the item in for the patient:
When actioning the order select “On Order” and set an estimated stock arrival time. When the time has passed you can action the item as a pay in advance order as per usual.
If you do not stock the item and cannot complete the order:
When actioning the order select “Unable to fill” and choose the “No Stock” option in the drop-down menu. This item will be excluded from the order and the patient will not be charged for it.
How do we refund a patient?
To refund a charge to the patient:
- Locate the order in the PlusOne > Inbox > Completed tab
- Select “Refund” under the Pay In Advance section and confirm that you wish to refund the full amount of the order back to the patient.
- The patient will be notified and will need to pay for the order in pharmacy or submit another order through the App.
If the order has already been remitted to your pharmacy a refund must be completed through your POS.
Are the patients credit card details secure?
MedAdvisor secures patient credit card details through the use of one-way encryption practices. This means that the credit card can only be used for purchases through the App and that we cannot decrypt the provided details.
How do patients update their credit card details?
Patients can update their credit card details either when placing a pay in advance order or via the App > Settings > Payment Details menu.
Can patients pay with Afterpay or PayPal?
No, patients can only make payment with a credit card.
If you have any further questions, please contact us on Support
We're always happy to help. Our support team is available Monday to Friday, 9AM–5PM (AEST).