To sign up a customer, who is being cared for by another person, please follow the below steps:
1. In PlusOne Sign-Up Customers, search for the cared for person's name and double click.
2. Under Setup select Carer Mode and generate an activation code for the person being cared for.
3. Provide the code to the Carer to enter it in their app settings to join the accounts.
What if the customer is already signed up to MedAdvisor?
If a customer already has MedAdvisor, but has decided to start using carer mode, you will be unable to generate an activation code for them.
Instead, you will need to email firstname.lastname@example.org to request we setup carer mode. Please obtain the appropriate consents and provide the patient's names, MedAdvisor IDs (found under the details tab of 'Patient Setup'), and who will be caring, and cared for.
If you have any further questions, please contact us on Support
We're always happy to help. Our support team is available Monday to Friday, 9AM–5PM (AEST).