Notifications and referrals
MedAdvisor for Pharmacy allows you to send secure messages to GPs and other health practitioners via the Notifications and referrals section of selected service forms. You can also generate PDFs.
The notifications and referrals feature is available via:
- Patient Consult module
- Queensland Scope of Practice (QSOP) pilot forms
Please note: DO NOT go to Foxo directly to create an account. Your account will be created as part of the MedAdvisor onboarding process.
More information can be found here: https://foxo.com/
Set Up Pharmacist Profile
You must set up your pharmacist profile, prior to using Notification and referrals to send secure messages via Foxo.
- On any form, scroll down to Consulting pharmacist details
- Under Consulting pharmacist details, select yourself from the Pharmacist drop down
If you do not see your details. Select the + icon to add your details.
- Select the pencil icon to edit your details and scroll down to Prescribing and secure messaging details section
- Enter your work email address. Emails MUST NOT be a shared email address
- Select Update details
Your profile is now ready.
There are two types of communications - notifications and referrals.
- A notification is a message with information regarding the consultation, that is sent to the patient’s regular GP after the patient has consented for that information to be shared.
- A referral is a message which is sent when (because of the pharmacy consultation) the patient needs to be referred to a health practitioner after the patient has consented for that referral to be sent.
To send secure messages, please follow these steps:
- In the forms Notifications and referrals section, select the drop down under Who do you want to notify / refer to?
- Select the type of communication
If you choose Notify via secure message or Referral via secure message, you will need to make sure you have a valid email address in your pharmacist settings.
- Select Find a health practitioner to search
- The Search contacts pop-up will appear. Enter name, search by discipline, clinic, suburb or state and click Search to locate a health practitioner in the Suggested section.
- Select the Health Practitioner you would like to securely message from the list OR select Add new contact if you cannot find them in the search results.
- The template for Subject and Body of the notification will pre-populate. You can edit these fields as required.
- Select Preview message to view the message with all fields (e.g Patient info) visible.
- To include all consultation details select Attach all consultation details to the message as a PDF
- After reviewing / editing the message, select Send secure message
- A green bar will appear, letting you know the message was sent successfully.
Please note: Both the pharmacist and the health practitioner will be alerted via email from FOXO anytime a new message or reply is sent.
- You will also see a record below the message, showing you the date and time of the successfully sent message.
- Repeat the above steps by selecting + Add another communication to message another health practitioner, as required.
The Health Practitioner will be sent an email each time you send a notification or referral letting them know they have a secure message in their FOXO portal. They will be reminded via email if they do not respond or login to view the message. You will also receive a notification any time the health practitioner responds.
More information can be found here: https://foxo.com/
Please note: DO NOT go to Foxo directly to create an account. Your account will be created as part of the MedAdvisor onboarding process and you can login to FOXO by clicking MedAdvisor Pharmacy Login
The Health Practitioner will be sent an email each time you send a notification or referral letting them know they have a secure message in their FOXO portal. They will be reminded via email if they do not respond or login to view the message. You will also receive a notification any time the health practitioner responds.