When entering your prescribing details in your MedAdvisor pharmacist details, you must make sure your HPII matches your pharmacist information in PRODA, to ensure you can select E-prescribe and Send in the Hola Health prescribing widget. 

If the details do NOT match, you will not be able select E-Prescribe and Send, it will be greyed out (see below screenshots)

We recommend contacting PRODA, who will be able to assist in changing these details to ensure they align. 

Your pharmacist details can be checked and updated by accessing Manage Pharmacists - Service Settings 

If you do not see your name in the Pharmacist list select Add Pharmacist 

• Enter all fields under Pharmacist details incl. name, initials and AHPRA number. 
  

• Enter all fields under Prescribing and secure messaging details
  

 Please note: You must enter all fields and select the Practice and practitioner consent to Hola account checkbox

1. Select Update details / Save / Add pharmacist
   

Click here for more information on accessing your Individual identifier (HPI-I) and Organisation identifier (HPI-O) numbers