How to send group App messages through Communications

How to send group App messages through Communications

  • In the menu, select Communications

 


  • Select the App messaging tab

 


  • Select the group you would like to message, if you have previously created a group. This step is optional

 

 

  • Under Step 1 - Determine Patients, select which group you would like to message from the below options e.g All Patients

Info
Please note: You can manually select patients and filter by the other options. 

 

  • Under Step 2 - Choose Template or Create New Message 

 


  • Enter a Title for your template e.g Flu Template

 


  • In the Body section, type your message and use the template fields to pre-populate text including patients first name and pharmacy name

 


  • Select which Notifications you would like to send with the message including email and app push notifications. This step is optional. 

 


  • Select the checkbox to Save this message as a template to use again in future? and enter the Name of the template to use in the future. 

 


  • Select Submit

 


  • A pop-up will appear. Select Confirm to send

 


  • You will see a confirmation that your message has been sent successfully. Select OK

 

 

Info
If there are a large number of customers selected, the messages can take 15-20 minutes to send completely.

 

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