Customer Verification - How to activate a new patient sign up in PlusOne

MedAdvisor gives customers the ability to sign up and register their account remotely by sending a photo of their Medicare or DVA card and photo of themselves with their valid ID.

To validate a new customer account, please follow the below steps:

 1. In the PlusOne Inbox a NEW PATIENT SIGN UP notification will appear. Select View

 

2. New patient's details will be matched with their details in dispense and their images they have provided for verification will appear.  Enter your initials and select Activate when you have verified the patient's ID and Medicare of DVA card details are a match

 

 

3. The patient's medications will now appear on the app, within 24 hours. 

Please note:

If there is no match for a new patient in dispense or there are multiple matches, a dialogue box will appear containing the steps to follow.

For example, if there are no matches, please follow the below steps:

If there are multiple matches, please follow the below steps:

Please note, if the Customer Verification is not accepted or denied in PlusOne it will expire in 5 days. 

If you have any further questions, please contact us on Support