Best Practice will shortly release a new version of their software, Bp Saffron. Unfortunately, this upgrade will not support OzDocsOnline and MedAdvisor Clinic Connect.
We are currently working with Best Practice on a beneficial outcome for our OzDocsOnline and MedAdvisor Clinic Connect users. We will be sure to keep you updated of our progress along the way.
We apologise for any inconvenience this has caused your clinic and patients. Please see below for our FAQs.
Q: When will OzDocsOnline and MedAdvisor Clinic Connect be integrated with Best Practice Saffron?
A: We are hoping to integrate with Best Practice Saffron within 6-8 weeks from the beginning of August. We will let you know as soon as possible of the outcome.
Q: How will this affect my OzDocsOnline patients?
A: Current OzDocsOnline patients will not be able to book appointments via their OzDocsOnline account. They are still able to request test results, request a prescription, request a referral and use OzDocsOnline to consult with their doctor.
New patients will not be able to create an OzDocsOnline account.
Q: Can patients still book appointments?
A: No, patients will not be able to book appointments through OzDocsOnline.
Q: Will new patients be able to sign up to OzDocsOnline?
A: No, new patients will not be able to sign up to OzDocsOnline
Q: Is the OzDocsOnline web portal affected?
A: No, OzDocsOnline doctors can still access patient requests and communications via the web portal, and patients can request prescriptions, test results, eConsultations and referrals from their doctors via OzDocsOnline web.
Q. Is the GP Connect web portal affected?
A. No, doctors can still use the online GP Connect portal to access script requests sent from pharmacies
Q: Can I message my customers to let them know that OzDocs will be down?
A: Yes, the Practice Administrator can add a notification to patients on the OzDocsOnline landing page. The Practice Administrator will need to log in to the OzDocsOnline web portal, select 'Customise,' then 'Edit this page.' We also recommend you advise your patients that the online booking portal will be unavailable once this upgrade occurs, and to instead call reception.
Please do not hesitate to contact OzDocsOnline or MedAdvisor Support on 1300 125 343, or email firstname.lastname@example.org should you have any further questions.