Digital Adherence Programs FAQ

Digital Adherence Programs are a MedAdvisor service aimed at providing support and education to patients through their treatment journey.

Digital Adherence Program messages are delivered to patients about medications which they have been PRESCRIBED and DISPENSED. Program messages contain Quality Use of Medicine (QUM) information and can address known issues that adversely impact safety, persistence or effectiveness of medicines, helping to improve medication adherence and overall patient health.

MedAdvisor customers who have received Digital Adherence Program communications report feeling more confident in their ability to manage their disease.¹

These communications have shown to further improve medication adherence by an additional 10%, leading to increased script fills at the pharmacy.

1. MedAdvisor survey (2016), Asthma patients receiving Digital Adherence Program (DAP) messages, (n=80)

FAQ

What do the messages look like? 

SMS customers receive a text message containing a link to the Digital Adherence Program message. 

App customers receive their Digital Adherence Program messages as a push notification which is then stored in the Messages section of the app

Delivered via SMS 

Delivered via app 

Does the pharmacy have to enable the programs?

No, Digital Adherence Programs are all automatically enabled. 

Is the pharmacy able to see the messages customers receive?

Yes.

In PlusOne, go to Health Services Hub then select the Digital Adherence Program (DAP) tile to see all the current programs.

Selecting the medication tile will display the list of program messages. Click on View next to the message title to see the full message.

Is the pharmacy able to see which patients are receiving Digital Adherence Program messages?

Yes.

In the program medication tile, select View Eligible Customers.

What happens if a patient doesn't want to receive these messages?

All messages contain an opt-out link and the customer is able to opt out at any time.