Best Practice prescribing software have recently released an update, Version 1.10 (Jade). Unfortunately, this upgrade is not integrated with OzDocsOnline.
Q: When will OzDocs be integrated with version 1.10?
A: We are hoping to integrate with Best Practice in the coming months. We will keep you updated as soon as possible.
Q: How will this affect my patients?
A: Current patients will not be able to book appointments via their OzDocsOnline account. They are still able to request test results, request a prescription, request a referral and use OzDocsOnline to consult with their doctor.
Q: Can patients still book appointments?
A: No, patients will not be able to book appointments through OzDocsOnline.
Q: Can patients still request test results?
A: Yes, current patients can still request test results by logging into their OzDocsOnline account via the web portal.
Q: Will new patients be able to sign up to OzDocsOnline?
A: Yes, new patients will be able to sign up to OzDocsOnline, but patients will not be able to book appointments.
Q: How do the doctors access the OzDocsOnline Sidebar?
A: Doctors can still use the OzDocsOnline Sidebar to respond to all patient requests (aside from appointment bookings).
Q: Is the OzDocsOnline web portal effected?
A: No, doctors can still access patient requests and communications via the web portal, and patients can request prescriptions, test results, eConsultations and referrals from their doctors via OzDocsOnline web.
Q: Can I message my customers to let them know that OzDocs will be down?
A: Yes, the Practice Administrator can add a notification to patients on the OzDocsOnline landing page. The Practice Administrator will need to log in to the OzDocsOnline web portal, select 'Customise,' then 'Edit this page.' We also recommend you advise your patients that the online booking portal is currently unavailable, and to instead contact reception.