Applies to PlusOne Version 3.14 and above. If you're running an older version, please get in touch to get upgraded!
PlusOne stores some important information in a database file on your Pharmacy's main computer. This includes data such as patients who are signed up to SMS reminders, Patient Contacts, and GP Script Requests.
PlusOne has a helpful feature built in to make a weekly rotation of backups you can utilise to keep your MedAdvisor data safe.
By default this is set to back up the database to the same folder that PlusOne is installed in. We highly recommend you change this to a location on another computer or network storage drive.
- Open the PlusOne Client on your Main computer, this is the computer that should have [Main] in the title bar of the PlusOne program
- Click on Settings in the left hand pane
- Click on the "Database" tab
- Here you can choose a directory for these backups to be created.
- A good directory to choose would be a shared folder on another computer, for example your dispense server or network drive
- When choosing a new directory, be sure you have the appropriate permissions to create a file inside of that directory. A quick way of testing this is to try and create a new document in the directory.
- You can use a network path or shared drive for backups
- If you have any trouble with this, your store's IT team would be well placed to assist you. Otherwise, feel free to contact us
- PlusOne will create backups every morning at 12am, unless if you turn your computers off at night, in which case the backup will be created when you turn your computers back on and open PlusOne. The directory you have chosen must be available at this time for backups to be created successfully.
- It is a good idea to check back on your backup folder after configuring it to ensure backups are being created successfully, you should see sqlite files being created with the day of the week in the file name.
The file names may look similar to this, if you just changed the backup path you may only see one or even no files yet, don't panic, give it another night and more backup files will be created throughout the week
At this point if you're seeing backup files being created, you're done! If you chose a folder on another PC from your Main terminal, your data will now be safe from hardware fault on your Main.