Applies to : Request Scripts (Plus One)
Few things to check before getting to Medadvisor Support:
- Check for the Dr in Manage Prescribers if they are active.
- Check if they have valid Email address and set to transport method as WEB.
- If other transport methods, Check if they have correct Fax number and set to transport method as PRINT.
- Check for the patients favourite provider in the dispense software, if they are set to a different Dr. as to what you are importing in PlusOne.
- Check in other tabs :
most of the time they will be in a different tab and the user has not looked into.
- Check the script is actually owing/no-repeat/last-repeat in dispense.
If you have any further questions, please contact us on Support
We're always happy to help. Our support team is available Monday to Friday, 9AM–5PM (AEST).