Dear Unichem and Life Pharmacies
We have recently moved the SMS platform for MedAdvisor from an AU provider to an NZ provider (Spark).
This change means that your patients will receive the SMS repeat reminders from a different phone number. Previously they received the reminders from a short code (8029 or similar) whereas now it’s a long code (+64 270348xxxxxxx).
This is an FYI in case you have any patient queries. Please be assured that this is a secure platform and patient privacy has been maintained.
The dispensary team will not see anything different in PlusOne and the inbox will still receive messages as normal.
Please contact our support team if you have any queries