What happens if a patient forgets their App password?
The customer can select “Forgot Password?” on the login screen of the App OR You can assist the customer to reset their password using PlusOne. Go to PlusOne > Manage Customers > Search for the customer > Select the customer > Details tab > Reset Password
How do I adjust the timing or position of the pop up notifications
Go to PlusOne > Settings > Notification Options
How do I update my pharmacy details that appear in the App?
Go to PlusOne > Settings > App Settings.
How do users change their favourite pharmacy?
Users can do this by clicking on the Pharmacy icon in the app, then clicking on the Search tab. When they change their favourite pharmacy, all future orders will be sent to this pharmacy.
What to do if 2 patients each had their own separate app accounts but one person wants to be cared for under the other person’s account.
This can be facilitated by MedAdvisor support team. Please email MedAdvisor support at firstname.lastname@example.org.
What happens when a patient is sent an invitation to sign up to the app but doesn’t follow through and complete the registration?
The sign up link will expire after 10 days. The patient will remain on SMS reminders until they register. If the sign up link expires, they will continue to receive SMS reminders.
What to do if a patient wants to move back to SMS after registering for the APP?
Go to manage customers > select the patient > choose the Details tab and select Delete Account at the bottom. It can take up to 24 hours for a profile to be deleted. Please note down the details of the patient including name, NHI and phone number.
Once the account has been deleted (go to Sign-up customers > search for the patient > shows “Not signed up” in the status column), then you can sign them up manually to SMS reminders.
What to do if the patient medicines do not appear in 24 hours?
Please email MedAdvisor support at email@example.com
Why is the “Title” field mandatory for patients signing up to the App
Patient gender details may be used to deliver certain services as part of the App. We understand the current options are limited and are reviewing how we can make this field more inclusive in the near future.
What do I do if my PlusOne account is locked (ie a pop up appears asking for user name and password).
Please email MedAdvisor support immediately at firstname.lastname@example.org. They will help to reset your account. During the time that you cannot access PlusOne, new scripts will not be auto selected, and new patients will not be automatically signed up.